Returns & Cancellations
We guarantee a full money back refund without questions if you are dissatisfied in any way prior to the product(s) being opened and used. Please note that notification within 7 days of receipt is required and the product must be returned to us within 10 working days.
We regret we cannot offer a refund once the product has been opened and used. Our site is aimed at customers who have already purchased and experienced the product(s), either its use in the case of skincare, or smell in terms of perfume, or colour in terms of makeup.
Should you wish to return an order to due change of mind, we are more than happy to provide a store credit or a shipment of a different item in exchange.
If there is a defect in the product only noticed upon opening the product, then it may be returned to us for a replacement. Please note that notification within 7 days of receipt is required and the product must be returned to us within 15 working days. Returns received after this period will not be accepted.
To organise a return, please contact us.
Please include your order number, name, address and reason for the return.
Please note that in order to receive a replacement product(s) or a refund the merchandise must be returned to us, unless otherwise stated.
Gift Cards may only be used for purchases at Fresh and cannot be returned or exchanged for cash. The Fresh Group Gift Cards are treated as cash and cannot be replaced if lost or stolen. Gift Vouchers are valid for only 1 year. Please contact us if your gift voucher has expired as we can assist you with that.
Fragrances are considered Hazardous Materials. Please select and order all fragrance products with care as we are unable to accept returns on fragrances due to transportation restrictions. Postal services do not allow the transportation of fragrances through their network.
Unfortunately, once an order has been placed we are unable to make any modifications to the order, including cancellations. Please ensure that you select your product(s) carefully and that you enter you shipping information correctly.